Shiken Help
How to do things in Shiken, step by step. Every guide is checked against the product.
Getting started
- Get started as a learner
Sign in for the first time, finish onboarding, and find the content your organisation has assigned to you.
Creating content
- Create an AI video
Create a faceless or talking-head AI video from your sources, review the scenes, and publish it.
- Content library and assigning content
What lives in the content library and how it reaches learners.
- Generate a course from your sources with AI
Turn documents, links or a topic into a draft course, review the outline, and then publish it.
- Create a course
Build a course by hand in Shiken, add chapters and lessons, then publish it.
- Add a video lesson inside a course
Add a video lesson to a chapter in the course editor.
- Create an interactive video (hotspots, branching, questions)
Create an interactive video with hotspots, branching and questions.
- Create a poll or survey
Create a poll by hand or with AI, add question types, and share it or present it live.
- Import questions from a spreadsheet
Bring questions into Shiken from a CSV or TSV file, review them, and add them to a question set.
- Create a question set
Create a question set by hand or with AI, and see which question types are available.
- Create AI slides or import a PowerPoint
Generate a designed slide deck with AI, or bring in a PowerPoint and keep or rebuild its slides.
- Add an existing video to the library (upload or link)
Add an existing video to the content library by upload or by link.
Roleplay
- Microphone modes: open mic vs push-to-talk
Choose between open mic and push-to-talk during a roleplay session.
- Create a roleplay scenario
Create an AI roleplay from the Create window and run your first test session.
- Roleplay editor layout
What each tab of the roleplay editor is for.
- Roleplay scores and coaching reports
Where learners and admins find roleplay scores and coaching reports.
- Character cannot hear me / avatar or audio problems
What to check when the character cannot hear you or the avatar freezes.
- Create a roleplay series
Turn a roleplay scenario into a linked series of follow-up scenarios.
- Unlink / dissolve a series without deleting the scenarios
Unlink a roleplay series and keep its scenarios as standalone items.
- Manage series steps (reorder, add, remove)
Reorder, add or remove the steps of a roleplay series.
Learning
- Use your library and find content
What each Library tab holds, and how to search, filter and find more content in Discover.
- Build a learning path
Put your content, videos and tasks into an ordered learning path and publish it.
- Join or host a live multiplayer session
Join a live quiz room with a code, or host one and start it for your group.
People and groups
- Create groups and add members
Create a group, add people to it, share a group invite link, and use groups for assigning content.
- Invite members one at a time
Send an email invitation to one person, choose their role, and see what they receive.
- Organisation roles and what each can do
The five organisation roles, what each may do, how to change a role, and how permission sets add to them.
- Managing users and groups
Where to see members, invite people and manage groups.
Analytics and reports
- Custom dashboards and live widgets
Build custom dashboards with live widgets and share them.
- Build and export reports (CSV / PDF)
Build a report, export it as CSV or PDF, and schedule it.
- Video watch time and viewing analytics
Where to see watch time, completion and drop-off for videos.
Meetings
- Record a meeting
The ways to record a meeting in Shiken, from a notetaker in the call to in-person audio, and which one to pick.
- Find and share a meeting or note
Find a meeting's transcript and summary in Notes, then share it by link or with your organisation.
- Meetings hub and meeting bots
What the Meetings area shows and how a meeting bot joins your calls.
Knowledge
- Grounding characters and agents with documents
Attach documents to a roleplay character or agent so it answers from your material.
- Add files and links to your knowledge
Upload documents and audio, or add web pages, to your Knowledge Bank, with the file types it accepts today.
Agents and the assistant
- Create an AI agent
Build an AI agent for your organisation, give it knowledge and instructions, and find your way around its tabs.
- Use the Shiken assistant
What the Shiken assistant can do for you and where to open it.
Integrations
- Connect an MCP client to Shiken
Point an MCP client at the Shiken server to read your own meetings, notes and knowledge, and what it can and cannot do.
Your account
- Change your password, name or language
Reset your password, change your display name, and set the language Shiken uses.
- Contacting support
How to reach the Shiken team, report a problem or ask for a feature.
- See and manage your notifications
Where Shiken notifications appear, how to connect messaging apps, and what you can and cannot switch off yourself.