Question 1

How does Shiken compare to Microsoft Teams + Copilot?

Accepted Answer

Copilot answers one question well: what was said in this Teams meeting? With the right licensing it produces custom recaps, drafts follow-ups and saves notes to your CRM via the Sales agent. Shiken answers a different question: what should happen because of every conversation your business has — on Teams, Zoom, Meet, phone or in person? Every call is captured (with a bot or bot-free), coached with per-speaker delivery analytics, and turned into the outputs your team runs on: CRM updates, proposals, follow-ups, courses, quizzes and AI roleplay practice.

Question 2

We already pay for Microsoft 365 — isn’t Copilot included?

Accepted Answer

What your E3/E5 licence includes is recording and transcription. AI meeting notes need Teams Premium (~$10/user/month) or Microsoft 365 Copilot (~$30/user/month) on top; custom recap templates and CRM notes need Copilot specifically; and conversation intelligence needs Dynamics 365 Sales Premium. Most enterprises license Copilot for a subset of users, not everyone. Shiken is usage-based or a flat organisation licence — you don’t buy a per-seat AI licence for every employee who attends meetings.

Question 3

All our calls happen in Teams — why would we add Shiken?

Accepted Answer

All of them — including the Zoom or Meet calls your customers host, and in-person conversations? Those never reach Copilot. And even for pure Teams meetings, Copilot stops at documentation. Shiken adds the layer Microsoft doesn’t sell at any tier: delivery coaching on every call for every role, AI roleplay drills built from the exact moments a rep fumbled, voice agents that speak live in meetings, and meetings turned into searchable learning content. Most teams run Shiken alongside their Copilot deployment.

Question 4

Can’t our IT team build the same workflows with Power Automate and Graph?

Accepted Answer

Microsoft absolutely provides the components: Copilot for recaps, the Sales agent for CRM notes, Power Automate and the Graph API for automation, Dynamics for conversation intelligence. The question is whether you want to configure and operate that stack across five products — or use a purpose-built platform where those workflows are packaged, work identically on every meeting platform, and include coaching and practice. Shiken is the finished workflow on day one.

Question 5

What are voice agents?

Accepted Answer

Shiken’s AI coaches and roleplay avatars don’t just take notes — they speak. An AI coach can join and talk in your Teams meetings, and roleplay avatars run live practice conversations: discovery calls, objection handling, difficult feedback, language practice. Copilot answers typed prompts during a meeting; nothing in the Microsoft stack talks.

Question 6

How does governance compare to Purview?

Accepted Answer

Microsoft Purview genuinely offers retention controls for Teams meetings — but it governs Teams artifacts only, fragmented across recordings, transcripts, recaps and Copilot interactions. It does nothing for the Zoom call your customer hosted, or the free note-taker an employee quietly installed for it. Shiken gives you one policy surface for every conversation on every platform: retention windows, consent profiles (per region and per meeting type), sharing scope, and a contractual guarantee that your data is never used for model training. SOC 2, ISO 27001, SSO/SAML and role-based access included.

Question 7

Do we have to rip out Copilot to use Shiken?

Accepted Answer

No. Shiken runs alongside your existing Microsoft stack — it joins the same Teams meetings, syncs to Dynamics 365 (and HubSpot), and delivers notes into Teams channels. Most enterprise customers pilot Shiken with one team’s real calls, compare the outputs against their current recaps for a couple of weeks, and expand from there.

Question 8

How does pricing compare?

Accepted Answer

The fully assembled Microsoft route is roughly $66 per user per month (E3 + Copilot) before Dynamics conversation intelligence or any integration build — and it still only covers Teams. Shiken is usage-based or a fixed organisation licence: pay for what you record, or a flat price for unlimited recording. There’s a free tier to evaluate, and enterprise plans add SSO/SAML, admin retention and consent controls, and API access.

The Copilot Alternative That Coaches Your Team

Frequently Asked Questions