Needs Analysis · Enterprise Intelligence Suite
Diagnose what to train in days, not quarters
An agent that plans your audience, runs multi-channel interviews and delivers a board-ready needs report with one-click interventions. Replaces the six-week consulting engagement.
Part of Shiken Enterprise. Available on 14-day trial.
EMEA Sales — Q2 Needs Analysis
Stage 3 of 3 · Day 9 of 10
Audience reached
412
of 487 · 84%
Top priority needs
- Objection handlingCritical
- Multi-threadingHigh
- EU complianceHigh
Suggested intervention
Targeted objection-handling roleplay for 178 EMEA AEs. Draft ready.
Trusted by 30k+ people from top universities & businesses across the world
How it works
Plan. Interview. Analyze.
A three-stage agent workflow that turns a fuzzy “we should run a needs analysis” into shipped, measurable interventions.
Stage 1
Plan
The agent reads your org context — roles, groups, recent meetings, existing content — and proposes the right audience, the right questions and the right channels for this analysis.
- Org-aware audience selection
- Auto-drafted poll questions
- Channel + cadence recommendations
Stage 2
Interview
Reach every employee where they already work. A mix of micro-polls, conversational interviews and drip campaigns runs across Teams, Slack, SMS and email — with reminders that respect quiet hours.
- Conversational poll templates
- Cross-channel drip campaigns
- Multi-language out of the box
Stage 3
Analyze
Responses roll up into a board-ready needs report — top gaps, segment breakdowns, confidence-weighted recommendations, and one-click follow-up: assign a learning path, run a roleplay, draft a course.
- Identified-needs panel with evidence
- Segment heatmaps and quadrants
- One-click intervention shipping
Who it's for
Built for the people who own “what should we train?”
L&D leaders
Prove the need before you build the program
Walk into the budget conversation with data. Run a 2-week analysis, get an evidence-backed report, and turn priorities into shipped interventions in the same tool.
- Replace 6-week consulting engagements
- Report-ready charts and quotes
- Continuous pulse, not annual surveys
Sample intervention
Need detected
Annual all-hands feedback shows post-merger team trust at -23%
Agent action
Drafted leadership listening tour + 3 micro-trainings, scheduled drip
Outcome window
Trust pulse +18 pts in 6 weeks
Sales enablement
Find the rep gaps that move the number
Combine self-reported gaps with meeting coaching scores and quiz data. Surface the regions, segments and tenures that need help on the deals that matter most.
- Pipeline-stage skill gap mapping
- Manager-led validation in Teams or Slack
- Auto-assigned roleplays once gaps are confirmed
Sample intervention
Need detected
EMEA AEs scoring -22% vs benchmark on objection handling
Agent action
Auto-built 3 targeted roleplays + 5-min microlearning, assigned in Slack
Outcome window
Objection score +18%, win-rate +6.4% in 14 days
People & operations
Listen at scale — without survey fatigue
Short, conversational, in-the-flow. The agent paces invites, respects do-not-disturb, and never asks the same question twice. Get higher completion than annual engagement surveys.
- Quiet hours and locale awareness
- Anonymous mode for sensitive topics
- Drip and resend logic that doesn't spam
Sample intervention
Need detected
New-hire pulse: 41% feel onboarding misses functional skill bar
Agent action
New role-by-role onboarding tracks, synced to HRIS audience
Outcome window
New-hire ramp time down 31% in next cohort
Meet people where they work
Six channels, one campaign
The agent picks the right channel per audience and respects do-not-disturb, quiet hours and locale. No login required.
Microsoft Teams
Slack
SMS / WhatsApp
In-app
Voice agent
One analysis, every output
From insight to intervention in a click
Every report links straight into the things you can ship — courses, roleplays, drip campaigns — built from the same data.
Needs report
Priority gaps
Segment heatmap
Auto-generated courses
Targeted roleplays
Drip campaigns
Enterprise Intelligence Suite
Three questions every L&D leader needs to answer
One data foundation, three flagship products — needs, skills and work. Each answers a question the others can't.
Needs Analysis
“What training do they need right now?”
Diagnose what to train, fast
A guided 3-stage agent workflow — plan the audience, interview them with multi-channel polls, and roll up the priorities into board-ready needs reports.
- •Audience-first planning with org context
- •Polls, drip and conversational surveys
- •Auto-generated needs reports with citations
You're here
Skills Intelligence
“What skills does our workforce have today?”
See the skills you actually have
A continuous skills engine that infers competencies from real work — meetings, roleplays, learning, code, tickets — and reconciles them with self-declared and HRIS data.
- •Inference from work signals, not surveys
- •Validation loop with explainable evidence
- •Role-fit and gap analysis at scale
Work Intelligence
“What work do they do, and where does AI fit?”
Plan for AI at the task level
Decomposes roles into tasks, scores AI exposure with the Stanford Human Agency Scale, and forecasts where to augment, automate or hold human-in-the-loop.
- •Task-level AI impact scoring
- •Augmentable vs automatable forecasts
- •Capacity plans aligned to org goals
Built for sensitive workforce data
SOC 2 Type II and ISO 27001 compliant. Opt out of model training, set retention policies, anonymize responses, and segment access by group.
Enterprise-ready securitySOC 2
Type II
ISO 27001
Certified
GDPR + DPA
Available
SSO / SCIM
Enterprise
Needs Analysis FAQs
How is this different from a SurveyMonkey or Qualtrics survey?
What stops survey fatigue across our org?
Can we run this anonymously?
How fast can we go from idea to report?
Does it integrate with our HRIS so we don't have to maintain audiences?
How does this connect to Skills and Work Intelligence?
Start your next needs analysis this week
Replace the consulting engagement. Shiken runs Plan, Interview and Analyze in one place — and ships the interventions in the same workflow.