Change your password, name or language

Reset your password, change your display name, and set the language Shiken uses.

To change your password:

1. Press Log Out in your profile menu, then go to /login.
2. Press Forgot Password?.
3. Enter your email address and press Send Reset Email.
4. Open the link in the email.
5. Enter a New Password of at least 12 characters, and repeat it in Confirm Password.
6. Press Update Password, then sign in with the new password.

There is no change-password form inside Settings, so this is also how you change a password you still know. If the link has expired, request a new one.

If your organisation uses single sign-on, Forgot Password? may not appear. Your password is then managed by your organisation, so ask your IT team.

To change your display name:

1. Go to Settings (/settings) and open Personal Info.
2. Edit Name.
3. Press Save Changes.

Your email address cannot be changed here. Contact support if you need to update it. Settings has no separate username.

To change your language:

1. Go to Settings and open Language (/settings?tab=language).
2. Choose an option under Interface Language.

This changes buttons, menus and navigation, and it is set per person. You can also change it from the Language control in your profile menu.

On the same tab, Native Language is the language AI tutors use for hints and explanations. Press Save Changes after changing it. The language of a meeting transcript is a separate setting on the Meetings tab.

Last checked against the product on 2026-11-04.