As a small business owner, you may often feel constrained by limited resources when it comes to expanding your company. While hiring in-house staff may seem like the obvious solution, it can be financially burdensome. This is where outsourcing comes in - a cost-effective option that allows access to specialized talents and services without the need for additional locations. But what exactly can a small business outsource? Let's explore the different types of outsourcing and weigh their pros and cons to help you make an informed decision for your business.
Outsourcing refers to the delegation of business functions to a third-party company or service provider. This is a popular choice for businesses that lack the expertise, technology, resources, or time to handle a task internally.
Small businesses typically utilize two types of outsourcing:
Pros: Fast-growing small businesses can benefit from outsourcing customer service to a Business Process Outsourcing (BPO) company, saving time and money on hiring and training in-house staff.
Cons: Outsourcing can result in the loss of control over operations and potential security risks. To mitigate these risks, it's essential to have standard operating procedures (SOPs) in place to ensure that the outsourced company adheres to the same standards and protocols.
Pros: Professional outsourcing is a great way for small businesses to reduce the workload of internal staff and expand into new services.
Cons: If the outsourced service provider does not deliver up to expectations or increases rates over time, it can impact the business's profit margins.
Gulshan Hajara Banu, the founder of Pest Keen - a pest control company, is a perfect example of the benefits of outsourcing. Her company outsources services such as pest inspection, prevention, rodent control, and wildlife control to certified and trained professionals, ensuring top-quality service. Moreover, all of their services come with a satisfaction guarantee, providing the best experience for their clients.
Small businesses can also opt for multi-sourcing, a strategy where they outsource multiple tasks to different service providers. For instance, Ivy Tutors Network, a personalized education and mentorship service company, only has a management team of four. To cover multiple services, they use multi-sourcing by hiring experts from various fields on a monthly basis. These services include bookkeeping, accounting, graphic design, web development, SEO, and proposal writing from both local and overseas agencies and freelancers.
Outsourcing is a practical and cost-effective solution for small businesses looking to expand their operations. By understanding the different types and potential pros and cons, you can make an informed decision and find the perfect outsourcing fit for your business.
At Ivy Tutors Network, we recognize the value of developing our internal workforce. However, at times, outsourcing can be key to providing our employees with the best possible training and resources. As the founder of our company, I have personally witnessed the benefits of outsourcing, from promoting employees to new roles to equipping them with essential skills and knowledge.
Instead of relying on our limited resources for training and onboarding, we have found success in outsourcing these tasks to specialized services. For instance, we have hired marketing agencies to train our budding marketers, social media experts to train our internal staff, and operations specialists to assist us in implementing new tools like Zapier.
Outsourcing tasks can be a smart business move, allowing companies to maintain a lean and efficient structure while still tapping into the expertise and experience of larger corporations. However, there are also potential drawbacks to outsourcing that should be considered.
One of the main concerns with outsourcing is the possibility of bottlenecks and delays caused by a few companies. For instance, if a 3D modeler falls behind on their work, it can hold up the progress of the entire project, including the work of animators, and ultimately push back the project's release date. However, with proper planning and communication, these potential issues can be avoided.
If you are thinking about outsourcing for your business, it is crucial to thoroughly research and evaluate your chosen provider. Be sure to read reviews and ask for references to ensure their reliability and ability to deliver on their promises. After all, the success of your business is at stake, and it is essential to choose a trustworthy partner for outsourcing.
