Shiken Agents
An AI teammate that coaches your whole company in the moment it matters.
Coaching in the flow of work: your agent lives in Slack, Teams or your site, brings your enterprise knowledge personalised to the individual at the moment they need it, and has the tools to act on it — not just talk about it.
Say hi to Gumbo
Your agent, until you rename it
Trusted by 30k+ people from top universities & businesses across the world
In the flow of work
A personalised AI coach who knows your business
Your AI coach shows up in every moment that shapes performance — on Teams, Slack, SMS, WhatsApp, web and mobile.
Sales Leadership
14 members
A scripted sample — try the buttons. Your agent answers from your own systems and recordings.
Coaching in the flow of work
It reaches people where the problem is: a Slack DM before the difficult 1:1, a Teams card the morning of the review, a widget on the intranet at 11pm. Scheduled check-ins and goal nudges run on their own, so the coaching arrives before it is asked for.
Enterprise knowledge, personalised to the individual
Your frameworks and documents, narrowed to the person in front of it — what it remembers about them, their goals and commitments, their scored practice and their own meetings. Same knowledge base, a different answer for each person, cited back to source.
It takes action, not just a position
Logs the commitment, books the follow-up, assigns the content that closes the gap, pulls the live number out of your CRM and charts it in the reply. Advice is the halfway point.
Coaching in the wild
Coaching + context of your people and business = improved performance at scale
Securely connect your business and people systems, then choose your coach persona and principles — and scale to all your people.
I have to tell Priya she didn't get the promotion. 1:1 is at 3. How do I open it without her shutting down?
Open with the decision, not the context — you tend to bury the headline and it reads as hedging. Try: "Priya, the panel didn't move you to Lead this cycle. I want to walk you through why, and what I'm doing about it." Then stop talking. Two things to have ready…
- Your last 6 1:1 recordings
- Promotion framework
- Your feedback profile
Rehearsing a difficult conversation, ten minutes before it happens
Engineering Manager · Financial Services
41 sessions
The coach knew this manager softens bad news before they said a word — it is a recurring pattern in their own recorded 1:1s, read against the org’s feedback framework. Generic coaching hands you a script. A coach that has been in your meetings names the specific habit that will sink this particular conversation.
My review said I "lack strategic altitude". Honestly, what does that mean for me day to day?
Your scored practice and call reviews · last 90 days
- Framing the why6 sessions
- Delegation9 sessions
- Coaching others11 sessions
- Decision quality7 sessions
- Roleplay scores
- Call reviews
- Leadership framework
Turning a development theme into something to do on Monday
Senior Manager · Global Manufacturing
58 sessions
A review comment is a phrase nobody can act on. Read against this person’s own scored practice and real call reviews, and against the leadership framework the org actually uses, it becomes a two-line diagnosis and a concrete next move — months after the debrief, at the moment they thought to ask.
My team found out about the restructure from the all-hands, not from me. Half of them think their jobs are gone. What do I say on Monday?
Say the hard part first, in the team channel, before the Monday stand-up. Three moves:
- 1Name what they already know, including that you were not able to tell them first.
- 2Separate the two questions in the room: "is my job safe" and "who do I report to". Answer the second one now.
- 3Book 15 minutes with each person this week. Do not do this as a team meeting.
- Change comms pack
- Org announcement
- Your team roster
Coaching through a reorg the coach already knows about
Regional Director · Retail
33 sessions
The coach had already ingested the change-management pack HR published that morning, so it coached to this company’s restructure rather than to change management in the abstract. Leaders stop having to explain their own context before they can get help.
Before my QBR — is my team's pipeline actually as bad as I think it is?
Pipeline coverage by rep · this quarter · from Salesforce
- Dani R.3.1x coverage
- Marcus O.1.9x coverage
- Yuki T.3.4x coverage
- Sam P.1.1x coverage
- Salesforce
- Last 12 call recordings
Pulling the real numbers into the coaching, not the remembered ones
Sales Director · SaaS
74 sessions
The answer arrived in the chat as a chart, from the CRM, in the ten minutes before the meeting. Coaching that can read the system of record stops being a conversation about feelings and becomes a conversation about Sam.
That went better than I expected. Can you hold me to the two things I said I would do?
Logged both commitments against your development goal. I will check in Thursday at 9, and again the day before your next 1:1 with Priya.
Created 2 commitments · scheduled 2 check-ins
- Your goals
- Your calendar
Coaching that writes the follow-up as well as giving the advice
Engineering Manager · Financial Services
41 sessions
The gap between good advice and changed behaviour is the follow-through. Because the agent can write — goals, commitments, scheduled check-ins, a nudge in the channel you already live in — the coaching does not end when you close the tab.
Explain our retry/backoff design to me like I have to defend it to the CFO on Thursday.
Three sentences, no jargon: "Payments occasionally fail for reasons outside our control. The system now retries them automatically on a widening schedule instead of dropping them. It recovers about £40k a month that we used to write off." Then the one slide…
- Architecture docs
- Incident reviews
- Finance pack
The same coach, at the depth the question needs
Product Architect · Global Technology
67 sessions
A Product Architect used Shiken for deep technical debugging in one conversation and C-suite narrative in the next, and the quality held in both directions. One agent, your knowledge base, and enough context about the person to know which register they need.
The difference
Chatbots wait to be asked. Agents get to work.
If you're the person fielding the same questions and rebuilding the same training every week, a chatbot doesn't take work off your plate. A Shiken Agent does.
A chatbot
- Answers questions, then stops
- Forgets you between conversations
- Lives in a widget in the corner
A Shiken Agent
- Produces output: courses, roleplays, briefings, follow-ups
- Remembers people, context and what matters to your org
- Works wherever your team works — Slack, Teams, your site
Teammate, not tool
What makes it a teammate, not a tool
You don't roll a teammate out. You onboard one — and it takes ownership of the work.
It ships training, not just chat
One message in, finished work out: quizzes, courses, roleplays, meeting summaries and docs — ready to publish, not a wall of text to copy-paste.
It plugs into your stack
CRM, calendar, drive, knowledge bases and your LMS. Each connection lets your agent act on your tools — log, schedule, recommend — not just read them.
It keeps its own calendar
Coach skills run on schedule without prompting: morning briefings, spaced-repetition nudges, goal check-ins and streak savers land before anyone asks.
It remembers every learner
Persistent memory per person and per org, with every answer cited back to the meeting, doc or video it came from. It gets more useful every week.
Your agent plugs into the rest of Shiken — the meeting recorder, AI coaching and learning tools — so its work lands where your team already learns.
Personalities
Hire the colleague you actually need
Pick a personality and your agent arrives already knowing the job — tone, guardrails and its opening line. Several ship with playbooks pre-installed, so they can do the work on day one rather than just talk about it.
General AI Agent
A capable all-rounder for whatever you point it at.
HR Assistant
Policies, leave, benefits and the questions people are shy about asking twice.
3 skills included
IT Helpdesk
First-line triage for devices, access and accounts.
2 skills included
Customer Support
Front-line answers for customers, grounded in your own help content.
Sales Agent
Qualifies, answers product questions and preps reps before the call.
Education & Training
Turns your material into courses, quizzes and practice.
1 skill included
Technical Support
Deep product and engineering questions, cited from your docs.
Onboarding Assistant
Day-one concierge that sequences the first week for new starters.
1 skill included
Or start from scratch — every personality is just a starting prompt you can rewrite.
Skills
Teach it a procedure once and it follows it every time
A skill is the way your organisation handles a specific request — what to check, what to ask, who to route it to. Install one of ours, or write your own against a webhook, an API call or a prompt chain.
PTO & Leave Requests
Guides an employee through checking leave policy, preparing a request, and routing it to the right person or system.
HR Policy Q&A
Answers policy questions strictly from the org knowledge base, with citations and a clear escalation path when policy is silent.
IT Issue Triage
Structured first-line troubleshooting: gather details, try known fixes from the KB, then raise a ticket or escalate.
Software Access Requests
Collects the details of an app/permission request and routes it for approval with a clean summary.
New Starter Onboarding
A day-one concierge: answers setup questions, sequences first-week tasks, and points at the right training.
Learning Concierge
Turns "how do I…" questions into learning: answers, then recommends the course, quiz, or roleplay that builds the skill.
Getting started
From invite to first deliverable in one coffee.
Invite it
Add your agent to Slack or Teams, or drop the widget on your site — it joins like any teammate.
Introduce your stack
CRM, calendar, drive, knowledge bases, LMS — each connection expands what it can do for you.
Hand it a job
A course from your docs, a briefing from this week’s calls, a roleplay drill for the sales team.
No implementation project, no IT queue — and no training course to learn the training tool.
Deploy anywhere
One agent, everywhere your team works
Hire it once and it shows up everywhere — same memory, same knowledge, same standard of work on every channel.
Website widget
Embed your agent on your site or help centre so customers and learners get answers grounded in your content.
Slack & Microsoft Teams
Your agent sits in the channels where work already happens — answering, coaching and delivering, no new app to open.
Reach frontline and field teams on the messaging app they already use — questions, flashcards and conversation, with the thread carried between messages.
LMS via LTI
Plug your agent into your existing LMS with LTI, so learners get agent-built content without leaving their course.
40+ languages
Ask, coach and roleplay in your native language or the one you’re learning. Translate notes and transcripts in a click.
Cites every answer
Every response links back to the exact meeting, doc or video it came from, so you can trust what your agent tells you.
Integrations
It can only act on what you connect it to
Your agent reads and writes through the systems you already run — CRM, calendar, drive, helpdesk, HRIS — so its answers reflect your business rather than the open internet.
3,200+ apps through managed connectors, plus a public API and webhooks on every plan.
Security
Safe to point at your actual data
Your agent sees only what you connect it to, answers with the permissions of the person asking, and cites where each answer came from.
Proof of work
See what your agent actually did
Every conversation, delivery and completion is logged, so an agent is something you can manage rather than something you hope is working.
It takes action
“Agentic” means nothing until you list what it writes
Your agent has tools, not just opinions — so the follow-through is part of the conversation rather than a task it hands back to you.
Use Cases
Jobs you'd give a new hire
Whether your team is learning a language, closing deals or levelling up at work — describe the job and your agent takes it on.
LMS Concierge
The job: get the right course to the right person. Connect your LMS and your agent recommends learning from your existing catalogue — matched to each learner’s gaps and goals, delivered in Slack or Teams.
Research & Synthesis
The job: read everything so you don’t have to. Upload sources and ask across them: briefings, customer insight libraries, literature reviews — with citations.
96%
Individuals
of learners report better results in less time
71%
Creators & L&D
less time spent creating content with AI
36%
Businesses
faster new-hire ramp time
96% figure from a survey of 1,284 Shiken users, Jan 2024
AI Agents FAQs
It means the coaching reaches a leader at the moment the problem is in front of them, in the tool they already have open — a Slack DM before a difficult 1:1, a Teams card the morning of a review, a widget on your intranet at 11pm — rather than in a course they attended months earlier. Scheduled check-ins, goal nudges and briefings run on their own cadence, so some of it arrives before anyone asks. And because the agent holds the person’s history, role and gaps, it opens already knowing who it is talking to.
Give your agent its first job.
Add a Shiken Agent to Slack, Teams or your site, connect your tools, and hand over the questions and content chores you're tired of doing by hand.
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