Shiken

Reimagine customer education with AI

Make customer education simple with a dedicated portal and custom domain then keep things up to date with AI content creation and announcements.

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The learner Discover feed with featured onboarding courses, a Daily microlearning row of ten short illustrated lessons, and Explore collections below.
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If you're a Customer Success professional, You Know that...

It's hard to create consistent, engaging and up-to-date customer training content

Customer education reimagined

Shiken reimagines customer service an success by allowing businesses to easily create AI-powered role plays, coaching and microlearning to upskill their team while deploying customer-facing courses and quizzes.

  • Enhance customer satisfaction
  • Explain products to accelerate adoption
  • Elevate customer training to boost revenue
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The Shiken slide editor with a ten-slide diabetes deck: a slide thumbnail rail on the left, a bulleted "How Lifestyle and Progression Differ" slide on the canvas, and an AI tutor avatar bubble in the corner.

Meeting Recorder for CS

Turn onboarding calls into training courses

Record every kick-off, QBR and training call. Shiken turns them into searchable customer training courses, help-centre content and quizzes — saving your CS team hours every week.

  • Auto-logged onboarding calls with summaries and action items
  • Transform calls into customer-facing courses and quizzes
  • Searchable record of every account conversation
  • Share recaps directly to customers via public links
Explore the meeting recorder
A recorded meeting in Shiken with the video playing, a share-with-organisation toggle, tabs for summary, highlights, transcript, delivery and notes, and an AI-written summary alongside extracted action items.

Scenario-Based Learning

Role play any conversation with a lifelike AI persona, 1-1 coach and create your own scenarios.

Fast Updates

Our 1-click AI tools save time and enable regular updates and translation of content.

Boost Sales

Engage customers with live microlearning and bitesize updates.

46%

More Deals

36%

Reduced Ramp Time

49%

Improved NPS

71%

Creation Time Reduction

Key Features For Customer Education

Create AI-powered role plays, coaching, and microlearning for your teams while deploying customer-facing courses and quizzes. See all features.

Microlearning

Create live and async microlearning from documents in 1-click.

Roleplay

Create realistic roleplay scenarios to scale scenario-based learning.

AI Writing

Save time with translation, summarization and more tools.

Coaching

Our knowledge assistant provides just-in time reference and coaching.

1-Click Content Creation

Create and update content from your documents in just 1-click.

Analytics

Analyze performance at scale and identify skills gaps in your team.

AI Roleplay

Let customers practise on your product, not on your support team

Turn onboarding calls and help docs into an AI character who answers questions the way your best CSM would — available the moment a customer needs it, in 40+ languages.

See how AI roleplay works

Your Data Is Secure

At Shiken AI, we understand the importance of reliable data security for businesses and individuals. Our security certifications mean that you can focus on your content creation goals while we keep your sensitive information secure and protected.

Enterprise-Ready Security →
The Shiken admin analytics overview with active users, learning sessions, average score, compliance rate and engagement score, a 30-day daily activity chart, and a membership and content summary.

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Upskill Your People.

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