Reimagine customer education with AI
Make customer education simple with a dedicated portal and custom domain then keep things up to date with AI content creation and announcements.
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If you're a Customer Success professional, You Know that...
It's hard to create consistent, engaging and up-to-date customer training content
Customer education reimagined
Shiken reimagines customer service an success by allowing businesses to easily create AI-powered role plays, coaching and microlearning to upskill their team while deploying customer-facing courses and quizzes.
Enhance customer satisfaction- Explain products to accelerate adoption
- Elevate customer training to boost revenue
Meeting Recorder for CS
Turn onboarding calls into training courses
Record every kick-off, QBR and training call. Shiken turns them into searchable customer training courses, help-centre content and quizzes — saving your CS team hours every week.
- Auto-logged onboarding calls with summaries and action items
- Transform calls into customer-facing courses and quizzes
- Searchable record of every account conversation
- Share recaps directly to customers via public links
Scenario-Based Learning
Role play any conversation with a lifelike AI persona, 1-1 coach and create your own scenarios.
Fast Updates
Our 1-click AI tools save time and enable regular updates and translation of content.
Boost Sales
Engage customers with live microlearning and bitesize updates.
46%
More Deals
36%
Reduced Ramp Time
49%
Improved NPS
71%
Creation Time Reduction
Key Features For Customer Education
Create AI-powered role plays, coaching, and microlearning for your teams while deploying customer-facing courses and quizzes. See all features.
Microlearning
Create live and async microlearning from documents in 1-click.
Roleplay
Create realistic roleplay scenarios to scale scenario-based learning.
AI Writing
Save time with translation, summarization and more tools.
Coaching
Our knowledge assistant provides just-in time reference and coaching.
1-Click Content Creation
Create and update content from your documents in just 1-click.
Analytics
Analyze performance at scale and identify skills gaps in your team.
Your Data Is Secure
At Shiken AI, we understand the importance of reliable data security for businesses and individuals. Our security certifications mean that you can focus on your content creation goals while we keep your sensitive information secure and protected.
Enterprise-Ready Security →
How It Works
Shiken makes your life as a trainer as easy as possible
Sign-Up
Set up your team or company in under 5-minutes
Create And Publish Content
Turn training content into engaging assessments in minutes, choose questions from our library, create or import your own questions or have our team convert your training materials into a question set for you.
Learn Together
Import learners or invite them via a magic link and segment them by groups.
Publish To Your Learners
Set assignments and deadlines, host live learning sessions and publish courses to your learners.
Track Progress
Get instant feedback, track progress, compare learners and automate marking and scoring.
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Upskill Your People.
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