Customer Education

Reimagine customer education with AI

Make customer education simple with a dedicated portal and custom domain then keep things up to date with AI content creation and announcements.

Shiken For Work

If you're a Customer Success professional, You Know that...

It's hard to create consistent, engaging and
up-to-date customer training content

Online Learning

Customer education reimagined

Shiken reimagines customer service an success by allowing businesses to easily create AI-powered role plays, coaching and microlearning to upskill their team while deploying customer-facing courses and quizzes.

Enhance customer satisfaction

Explain products to accelerate adoption

Elevate customer training to boost revenue

Scenario-Based Learning

Role play any conversation with a lifelike AI persona, 1-1 coach and create your own scenarios.

Fast Updates

Our 1-click AI tools save time and enable regular updates and translation of content.

Boost Sales

Engage customers with live microlearning and bitesize updates.

More Deals
Reduced Ramp Time
Improved NPS
Creation Time Reduction

Key Features
For Customer Education

Engage your customer success and service teams with role plays, 1-1 AI coaching and microlearning created and updated in 1-click. Scale customer-facing content to educate customers and drive adoption and revenue. See all features.


Create live and async microlearning from documents in 1-click.


Create realistic roleplay scenarios to scale scenario-based learning.

AI Writing

Save time with translation, summarization and more tools.


Our knowledge assistant provides just-in time reference and coaching.

1-Click Content Creation

Create and update content from your documents in just 1-click.


Analyze performance at scale and identify skills gaps in your team.

Your Data Is Secure

At Shiken AI, we understand the importance of reliable data security for businesses and individuals.

Our security certifications mean that you can focus on your content creation goals while we keep your sensitive information secure and protected.

Learning Analytics

How It Works

Shiken makes your life as a trainer as easy as possible

1. Sign-Up

Set up your team or company in under 5-minutes
Shiken Sign-Up For Free

2. Create And Publish Content

Turn training content into engaging assessments in minutes, choose questions from our library, create or import your own questions or have our team convert your training materials into a question set for you.
Shiken Learning Quizzes

3. Learn Together

Import learners or invite them via a magic link and segment them by groups.
Shiken Play Solo

4. Publish To Your Learners

Set assignments and deadlines, host live learning sessions and publish courses to your learners.
Set Learning Assignments

5. Track Progress

Get instant feedback, track progress, compare learners and automate marking and scoring.
Track Learning Progress

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